Frequently Asked Questions - FAQ

Looking to the answer to commonly asked questions? You've come to the right place!

Below you fill find answers to out most common question about making orders, shipping, returns and more.

If you have any questions you think might not be covered, don't hesitate to get in touch with on over on our contact us page.


How do I contact Trauve about how to how to use the website or an issue?
I have a question about a product. Who can I ask?


How do I initiate a return?
What’s the Returns Policy?


Where will my order come from?

Trauve Credit

Are there any exclusions on what I can spend my Credit on?
Can I spend my Trauve Credit on shipping?
How do I earn Trauve Credit?
How do I know how much Trauve Credit I have?
How do I spend my Trauve Credit?
How long does my credit last for?

Selling on Trauve

Can I sell my products on trauve if i'm not an Australian brand?
How do I sell my products on Trauve?