Trauve Terms & Conditions

The Website is owned and operated by Trauve (ABN 16355962146) (the “Website”, “we”, “us”, “our”).

The website includes Products available for purchase from various sellers (“Sellers”). When you place an order on our website, you are placing an order with the Seller of the Product, and not us. We act as the agent of the Seller by making the Products available for purchase and by taking payment on their behalf.

An order confirmation email will indicate the acceptance of your order by the Seller, at which point an agreement will be formed between you and the Seller. We are not a party to that agreement.

If a Seller accepts your order for the purchase of a Product, then the following terms apply to the agreement with the Seller relating to that purchase.

1. Website Use

1.1 The Website may contain links to other websites. Those links are provided for convenience only and we bear no responsibility for the content or policies associated with linked websites.

1.2 You must take your own precautions to ensure that your method of accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. We take no responsibility for any such damage which may arise in connection with your use of the Website.

2. Payment

2.1 By placing an Order, you agree to pay the purchase price and applicable shipping charges listed on the website at the time of the Order. All amounts are in Australian dollars and include GST (where applicable), and shipping charges will be separately shown.

2.2 Payment for Orders will be processed immediately on the Website upon confirmation of your Order.

2.3 Prices displayed on the Website are subject to change without notice. Once an Order has been accepted and a purchase contract formed with the Seller, the price of the Product cannot be varied except:

  • by agreement between you and the Seller in writing or by email; or
  • in accordance with clause 3.2

2.4 If your delivery address is in a remote location or outside Australia, you or the addressee will be responsible for paying any other shipping costs and taxes levied by the carrier or any applicable government agency in the destination state or country. The Seller is unable to advise you on the amount of any additional shipping or taxes, and you should contact the carrier or taxing authorities of the destination state or country if you are unsure whether any additional charges will apply.

3. Order Cancellations

3.1 The Seller reserves the right to cancel a confirmed order if the Seller suspects that you are acting fraudulently (such as using a credit card without authorisation) or in breach of these terms.

3.2 While every effort is made for information displayed on the Website to be accurate, on occasion it may be possible that inadvertent errors may occur. We or the Seller will contact you through the Message Centre to advise you of the error.

(a) In the case of a pricing error, the Seller may offer a suitable alternative Product or cancel your Order and issue a refund on your purchase.

(b) In the case of an inventory error, the Seller may advise you of a new shipping date, and offer a refund if said shipping date is not suitable to you

4. Shipping

4.1 You will be notified in your Customer Dashboard once the Seller ships your Order.

4.2 In most cases, your Product will be handed to a third party carrier or postal service for delivery. Delivery times advertised on our Website are estimates only, and occasional delays may occur that are out of our control. We and the Seller do not accept any liability for loss or damage suffered by anyone as a result of any such delays.

4.3 If your Order has been shipped with a tracked service, any questions regarding the delivery should be directed to the carrier. The Seller may provide assistance where required and requested through the Message Centre.

4.4 Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

4.5 Title and risk of the Product will be passed to you upon successful delivery.

5. Returns

5.1 Sellers have their individual Returns Policy, stated on the product page. Some sellers are unable to accept returns, such as in the case of undergarments, earrings, personalised items, food and beauty products).

5.2 A return can be initiated through the Orders page, and the Seller will provide instructions on where to return the item. Once received, a store credit will be provided for the Website for the value of the product. The shipping charges incurred on the initial Order will not be credited upon return of the item, and the return shipping cost will be incurred by you.

5.3 In the unlikely event that you receive a faulty item, the Seller will require photo evidence to be provided through the Message Centre within 7 days of receipt.

  • Following assessment, the Seller will provide instructions on where to send the Product. You will be required to provide photo evidence of your postage receipt, as well as a tracking number.
  • Upon receiving the faulty Product, the Seller will offer a credit or refund of the initial Order, as well as a store credit for the amount of the return shipping.

5.4 Store credits and refunds will only be processed once the item has been received by the Seller, and you will be notified through your Customer Dashboard.

5.5 In the case of refunds, the funds will be issued back through the original payment method. Processing times for credit card refunds may vary depending on your financial institution.

6. Product Information

All of the information relating to Products available on the Website is provided by Sellers. While we believe that our Sellers are reliable sources of this information, we take no responsibility for such information.

7. Faulty or Damaged Products

Sellers will repair, replace or refund faulty or damaged goods in accordance with the Australian Consumer Law.

8. Privacy Policy

By using the Website or placing an Order on the Website, you consent to your personal information being stored, processed, used and disclosed for the purpose of fulfilling your Order, in accordance with our Privacy Policy.

9. Intellectual Property

9.1 You acknowledge that the Website and all related content, including images, pricing, layout, design, is the Intellectual Property of Trauve Pty Ltd or the relevant Seller, and is subject to copyright.

9.2 You may not use, reproduce, or extract any content from the Website, and may not use any data mining or data extraction tool to obtain any material from the Website. You may not reverse engineer or otherwise attempt to discover any source code or inner workings of the Website.

10. Miscellaneous

10.1 Any provision of these Terms and Conditions found to be void or unenforceable can be removed from the Terms and Conditions without affecting the enforceability of the rest of the provisions.

10.2 Trauve reserves the right to amend and update any part of the Website and Terms and Conditions without prior notice.